intention

How to influence the leaders

Some of the people that have come here for training have no authority and they’re being influenced by the people at the top in ways that block them from doing what really should be done. Their goal for the training is to learn how to influence their leaders, especially when the leaders don’t have the communication abilities needed for others to find them easy to talk to. Especially leaders who don’t listen.

 

When do you give up on someone? That’s something only you can answer, but when the answer to this question affects tens of thousands of people, it’s worth pushing the limits of not giving up.

I’ve seen communication succeed despite all odds, and this is where REAL skill comes in.

The power of pure intention

Intention is an invisible wave that carries your communication across and causes you to be successful in being fully understood.

 

Learning how to create this carrier wave is a game-changer.

People often try a variety of different approaches before they land on the precision it takes to create pure intention.

How to change everything with a single presentation

Most people have a lot of attention on themselves, what they’re thinking, what they’re feeling, what they want, what they’re going to say, etc. etc. etc. etc. It’s a deeply trained-in self-consciousness that makes the most important question in their mind when they’re giving a presentation the absolutely wrong question and that is, “How am I coming across?”

It’s a common mistake - I’m always coaching people on this point.

How to avoid the anticipation trap

John sat down in front of me with a sour look on his face.

We were filming his first video in the Causative Communication training session. I have the students role-play a real situation with me, a situation from their lives that’s challenging for them so I can see how they handle pushback. We hadn’t even started and he was already looking at me with resentment.

It didn’t help that the look on his face was overlaid with a thin veneer of artificial civility. The first words he said to me were the forced polite, “Hello, how are you?” with a small, tight, fake smile. The look in his eyes told me he didn’t care.

John had no idea he looked this way.

Then John told me what he wanted from me in a tone of suppressed exasperation.  He was restraining his frustration, but it was unmistakable.  His face and tone betrayed him.

This made his communication feeble, the outcome hopeless.  It made him powerless. 

When we were discussing it afterwards, I asked John what he was thinking when he first sat down with me.

He said, “The last two times I tried to talk to this person, it really didn’t go well. I got nothing but resistance. I was expecting the same resistance again.”

And this was exactly what I was seeing – his overwhelming anticipation of a person he couldn’t influence, anticipation of an unsurmountable problem.  Which is the same as saying that he came into this situation dragging the past into the present and anticipating failure.

John had no idea he was doing this. And he had no idea the impact it was having on his outcome.

Why is this important?

Dreams don’t take a day off

When I first started Effective Training Solutions in my 20’s, I was a staff of one. This made me the CEO, which made my mother laugh to no end. After she was finally done laughing, she looked at me, and with great pity and sadness, said, “Oh, honey, why don’t you get a real job?”

As confident as my parents had taught me to be, my parents were terrified that I was going to fail.  But I had learned well from them.

Even if it was all I had, I had a dream, and I knew that nothing else was going to make me happy but living that dream. I knew that you can make any dream come true if you don’t give up on it. And now, I’ve been living my dream, every day, for over 30 years.

The look in your eyes

The look in your eyes tells me everything I need to know.  Way in advance of it happening, I can tell by the look in your eyes if you are going to win, barely maintain, or lose.

What is it I see?  I see the strength of your intention.  It tells me everything about how it’s going to turn out for you.

Intention is something I teach, so I know a lot about it.  It’s the secret ingredient of all success.

But, intention is not generally well understood.

The dark secret about why audiences multitask

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The only reason audiences multitask during presentations is because the presenter is not good enough to captive and keep their attention.

No one likes to hear this, especially presenters!

People like to think there’s something wrong with the audience. They blame it on bad manners. They blame it on shrinking attention spans. They blame it on corporate culture. They blame it on how busy people are that they need to do multiple things at one time.

In other words, they blame it on the audience.

This line of reasoning might hold water except for the preponderance of proof showing it’s wrong. The fact is, there are presenters in this world who are good enough to make it impossible for an audience to multitask. 

It’s never the audience.  It’s always the presenter.

One time I was asked to give a one-hour presentation at a brown bag lunch in a major Silicon Valley corporation.  150 people came, 150 laptops were opened along with lunches.  When I started to speak, no more than five people were making eye contact with me. The others were somewhat listening along, doing email and munching.

I didn’t view it as their problem.  I viewed it as a test of my skill. 

Within 10 minutes, without my ever saying anything about it, 149 laptops were closed.

I really connected with the audience.  One person at a time.

I made a very strong visual connection with them.  It was all about presence. And I delivered what I was saying with very strong intention. Not passion or effort…INTENTION.  I made it look effortless.

I didn’t wait for them to connect with me.  That’s not their job. It’s mine.

There was one guy in the back who didn’t stop multitasking.  A couple minutes into my presentation he looked up and gave me a very dirty look, like he was seriously annoyed with me.  A couple minutes later, another dirty look.  Then a couple more. 

Finally, he looked at me with complete irritation, stood up, picked up his computer and left the room.

After the presentation I found him working outside the conference room. Curious about what was so upsetting that it made him leave, I went over to him and said, “I’m sorry you didn’t like the presentation. It looked like what I was saying was really not to your liking, I apologize.”

He said, “That’s not what happened, it’s actually the opposite. I’m on a deadline to get this report out right now. I was hoping I could work on it and listen to you at the same time. But it was impossible to work on the report, I kept finding myself pulled into what you were saying. The only way I could concentrate on the report was to leave the room. So I was pissed off that I couldn’t stay and hear you.”

This isn’t some gift I was born with. It’s a skill. What’s great about that is it means it’s something you can master.

I hear from my students all the time that they used to have audiences that multitask and now their audiences are completely engaged.

This is one example of many from one of my students:

“The entire room was in complete silence and so engaged during the entire hour that you could practically feel the energy from their eyes and minds. If you have ever sat in a meeting with the senior leadership team, you know how unusual that is. Normally it is a multi-tasking fest!”

The longer you think it’s something about the audience that makes them multitask, the farther away you are from this skill. The sooner you decide to be a presenter who makes it impossible for your audience to multitask, the closer you are to mastering this ability and making it happen.

There’s little more gratifying than having an audience on the edge of their seats, utterly captivated. Can you handle that kind of power?

Come and discover how to do this at an upcoming Transforming Your Presentation Skills

I guarantee you won’t be multi-tasking while you’re there!

Be the cause!

The day intention saved a life

Communication - Norma

Norma works with me and I wish you could meet her.  She’d win your heart in 5 minutes. 

Norma’s from El Salvador. The reason she came to America is because she witnessed 3 men murder her husband’s cousin. They gunned him down in the street while he was standing in front of her, and drove away. Then they realized they’d left behind a living witness and started hunting for her.

Norma received numerous death threats so she left her home for another village.  The 3 men were relentless in pursuing her and were closing in on all of her hiding places.

Norma stopped going outside at all.  She lived in constant terror.  

It was emotional torment beyond endurance.

Finally, unable to bear it, she took her 6-year-old son and, with her husband, WALKED day and night for 3 days, staying off the main roads, through the jungles of Guatemala. She arrived in Mexico with bloody feet and legs that couldn’t carry her further.

Then she asked for and received asylum from the US and came here.

When Norma started working for me, she didn’t speak much English. I hired her because of the look in her eye. 

What I saw was bigger than words. 

I saw a depth of character that is rare. 

At first we used Google Translator to communicate. Then I gave Norma a Spanish version of the training material I use when I teach Learning How to Learn, because I wanted her to know that she could learn ANYTHING. It inspired her to sign up for English classes and she learned so fast, it was like lightning. 

Although Norma had a green card that allowed her to work in the US, becoming a US citizen was a very BIG and challenging goal.  I helped her study for her US citizenship test and she passed it.

Then it was time for the critical interview where it would be decided whether she was given the right to become a US citizen.

I told her I would practice the interview with her. She was still a very shy woman and couldn’t look me in the eye as she answered my questions. She sounded very unsure of herself, even though I knew inside she had all the right answers.

I coached her until she was comfortable, could look me in the eye and speak with real intention.  Not aggressively, but with deliberate intent so her communication would fully reach me and have an impact.

The day came. She looked the interviewer in the eye, unfolded her story and consciously unhurried, said very clearly, very purposefully, “There are 3 men in El Salvador who will kill me if I go back. I walked for 3 days through 2 countries to get away from them.  I am safe in the United States.  I will be an excellent citizen.”

Her interviewer’s expression changed to kindness.

Then, with tremendous compassion, he said, “I am sure you will.”

I stood next to her during the swearing-in ceremony.  It was one of the happiest moments of both our lives.

The reason I do this work of teaching powerful communication is because many times the difference between success and failure is not because the person (or cause) is worthy or unworthy.  Unworthy can win and worthy can lose all too easily in this world.

What powerful communication does is it allows the worthy to win.

The power to transform any situation or any person begins with your ability to assume the cause role in your communications.

Be the cause!

Gently, with powerful Intention

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In my last article I talked about the power of unwavering, yet effortless, intention. This week I want to talk about how to take even this superior level of intention to an even higher level.

Back when Noah Webster published the first American dictionary in 1828, he stated a great definition for the word intention. He said intention is:  when the mind with great earnestness fixes its view on any idea, purpose or goal, and will not be called off. 

To be in earnest is to be very determined and deliberate in stretching towards an objective. To fix is to establish immovably, without wandering. 

Will not be called off means that nothing – nothing – can divert you.

Communicating with intention means that you will not be called off, nothing can divert you from your goal of being perfectly understood.

How you do it is very, very important. It requires the foundation of your being very simple, very direct, very clear and saying what you have to say with the complete certainty you will be perfectly understood.

If you add any force or effort to this equation, it blows up. The other person reacts to your force or effort and doesn’t hear what you’re saying. They then just want to defend themselves. You are diverted from your goal.

The key to success is to be and sound effortless.

And that’s also where the word gentle comes in.

Most people think gentle equals weak. They have good reason to think this. Most people who are thought of as “gentle” don’t have powerful intention and they ARE weak.

Gentle does not mean weak. 

It means not harsh, not rough, having a light touch, considerate

A gentle tone of voice combined with unshakable intention is powerful. It’s a thousand times more powerful than being forceful.

The word gentle has a most interesting derivation. The word originally meant of noble birth, high social standing, aristocratic.  In other words, high class.

You can see how this is true. Someone who is harsh, severe, arrogant, forceful, rough or brash doesn’t come across as having class.

You have an unmistakable dignity when your communication combines a gentle tone with unwavering intention.

I always make “before” and “after” videos of my coaching clients. In his “before” video, confronted with a difficult situation, a VP I just coached quickly started to sound irritated because I wasn’t doing what he wanted. He became a little forceful, then more forceful, and the conversation ended up going around in circles, without any satisfaction, frustrating to both.

It takes a lot of practice and coaching to develop perfectly executed intention.  We practiced for hours, until he could deliver all his communications (regardless of topic or difficulty) gently AND with perfectly executed intention. 

In his final video, he was confronted with two extremely difficult scenarios. In both cases he delivered his communication precisely, he was very simple, direct, clear, with a warm, gentle tone of voice and unwavering intention.  He came across as high class.  He was immediately compelling.  He only had to say it once.

There are other skills that are vital for complex discussions and difficult situations.

But without intention, there is no hope. It doesn’t matter how many times you say it, how carefully you choose your words or how right you are.

With a gentle tone and powerful intention, you only have to say it once.

When you communicate with that level of quality, with that power of intention, magic happens and you are perfectly understood. And funny enough, when people perfectly understand you, they can’t help it, they start to go into agreement. It supersedes logic. You have entered the realm of magical and causative communication.

The power of effortless intention

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Initially, when I start to coach someone on developing intention in their communication, they develop a stern facial expression and take on a “I really mean it” tone of voice.  They become rather forceful and sometimes even a little harsh.

This is especially true if they anticipate the other person’s not listening or they’re going to “resist“.

Most people, when it’s important and they REALLY want to get their communication across, say it a little forcefully, sometimes a lot forcefully.

I coached a very successful VP this week. He is brilliant, inspired, has executive level thinking, is passionate and results driven.   He’s a good man. In difficult conversations he starts out calm, but if he got impatient or irritated, his tone became antagonistic.  Afterward he felt bad.

Most people have a lot of trouble finding that precise zone where their communication is penetrating and effective, but not harsh.

That’s because they don’t understand the true nature of intention. Communication is meaningless without intention.

Intention is defined as deliberate purpose.   Purpose is the end result you wantDeliberate means that you consciously evaluated the situation and made your decision. The word deliberate implies the outcome is completely under your control.

When you are deliberate, it’s not so much that you’ve decided what you are going to say, it’s that you have decided the outcome.

This is the opposite of feeling that the outcome is “up to them”. Deliberate means you are in complete control of the outcome.

This is the essence of being causative.

Whether you are going for increased financial compensation, more resources, cooperation, gaining a new customer, a negotiated agreement, executive leadership support, agreement on strategy, whatever you’re going for, when you have intention, true intention, you have decided and are certain about the outcome.

This decision, in and of itself, has no energy, it simply is that you have decided. And you have decided with complete certainty. Certainty means freedom from doubt. Doubt means maybe yes, maybe no, you’re not sure.  Certainty means it’s definitely this, with no doubts.

There is no “trying” involved, nor is any trying needed because the decision has been made.

There literally is no energy, effort or force involved in intention. It’s 100% done on a thought level and not at all in the field of energy.

A big mistake people make is that when they want something from the other person, their intention becomes for the other person to agree with them. When you’re communicating, this is an incorrect intention. It will frustrate you. The more you try to get someone to agree with you the more you repel them, the harder you have to work at it, and the less result you get. Trying to get others to agree with you turns people off and is fruitless.

The only correct intention in communication is to be perfectly understood, and I mean perfectly.  People who come to me for coaching find it eye-opening when they discover how imperfectly they are being understood.  They had no idea. Most people don’t fully realize how imperfect the understanding is when they’re not getting what they want. Imperfect understanding is the foundation for disagreement.

Perfect understanding is not easily achieved. It takes skill. It takes intention.

 It requires saying what you have to say very directly, very simply, very clearly and, most importantly, with a complete certainty that you will be perfectly understood. When you communicate with that quality and that power of intention, magic happens and you are perfectly understood. And funny enough, when people perfectly understand you, they can’t help it, they start to go into agreement.

This is inside of everyone. It's inside of you.

Gravitas

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Angela reports directly to the CEO of a large organization and has global responsibility for thousands of people. She interacts directly with the entire leadership team.  It's a high intensity position.  The leadership team is composed of strong, stubborn, driven personalities.

She came for 1-on-1 coaching. Her goal was to develop gravitas and increase her ability to persuade and influence at the leadership team level. 

Gravitas is often expected in a VP or Senior VP position.

The problem most people have developing gravitas is a confusion about what it is and no sense of how to get there.

In the dictionary gravitas is defined as a serious, solemn, dignified manner.  

Serious is defined as sincere and earnest, solemn, no laughing.  Solemn is defined as not cheerful or smiling.  Dignified is defined as elevated self-respect, a feeling of being worthy.

Dignity sounds great, but gravitas sounds rather stern and grim. This is going to be rather difficult for people to sustain.

What if it doesn't match their personality?  Which in Angela’s case it didn't.

In other words, there's a lot of confusion around this word, imprecise definitions, confusion about what it is.  

Having said that, I understand what she was looking for and how to get there. I’ve helped many people develop what others would call gravitas

There are 4 key elements

Note – you can’t fake any of these. They’re skills that you have to develop by doing the hard work it takes to make them real.

The first is being there comfortably.  Most people who come to my workshops or for coaching are agitated. They're a little bit stressed, a little bit anxious. This strips you of any dignity. It strips you of gravitas. You have to be in the moment, calm and comfortable. When you are, it makes you dignified, makes everyone around you relax, get calm and take you more seriously.  Anxiety is a dignity-killer. It's hard to take someone who is anxious seriously because they don't create the impression they're in control.

Second you need to make a deep, strong connection with the other person. If you don't have that connection, that rapport, your words just bounce off.  When you have that connection your words penetrate and create a completely different effect. Clients tell me all the time, “I said the exact same words, but this time they listened.”

Third, you need to communicate with intention. Most people have never been coached on intention and they substitute effort, force and energy. All these strip you of gravitas.  Intention has everything to do with certainty and nothing to do with being forceful. What you see when someone has executive presence, when you see a powerful leader, is not in intensity of energy, it's an intensity of intention. The energy is incidental. Many very powerful leaders speak softly but with unmistakable intention. When you speak with intention, it gives you great dignity.

Fourth is your affinity.  Many people think that in order to have gravitas you have to assume a demeanor that is almost cold.  This will only work to make everyone cold toward you.  That’s not what you want. The warmer you are, the warmer they will be toward you and the more they will trust you.  Affinity is how much you like them.  It must be genuine. It's not something you project.  It's something you feel and it must be real.  Many people feel they can't afford to have affinity because they won't be taken seriously. The problem is never too much affinity. The problem, if there is one, is insufficient intention. Both affinity and intention have to be high.

It is magical that when you put these all together, you have what people call gravitas, you have respect, you have credibility. When you speak, people listen.

I haven't covered building a relationship, listening and other components that are vital to complete the picture and pull the whole thing off, those are for another blog.

My Lead Trainer coached Angela on these points, one at a time, using our unique coaching methodology. When Angela saw her final video, she cried. This is not a woman who cries easily.  

What she saw in the video: Her eyes were sparkling, she was completely comfortable, completely in the moment, dignified, worthy, she made a strong powerful connection, she wasn't forceful but her intention was penetrating, she was loaded with warmth and affinity and she was compelling. You would have followed her in a heartbeat. She was beautiful and powerful.  

She said, “I had no idea I could ever look like that.”  

We cried too.

This is inside of everyone. It's inside of you.

How communicating like an Entrepreneur will get you promoted

I’ve worked with and have friends who are successful entrepreneurs.  They’ve started from scratch and made millions.  What they have in common is, they know from experience that how far they get and how fast they get there depends on 2 things. The 1st is contributing something of great value that other people want. The 2nd is communicating about it so it’s widely known.

They believe their destiny is in their hands.  They have tremendous initiative when it comes to creating value and letting the whole world know about it.

When you ask them what it is they’ve created and why it’s good, they don’t shut up.  They’ll tell you AND everyone else about it, including total strangers. 

The other thing they have in common is they don’t wait.  For anything.  For anyone.  They’re always looking for what they can do to move things forward.  They’re always looking for the next person to talk to. 

And so, they talk to MANY people about the value they create.  They know this high level of communication keeps them alive.

I recently gave a talk at a conference on the power of truly effective communication.  A woman who works in a large corporation came up to me and said, “I may want to come to you for coaching. I want to get promoted to VP.”

I asked her what she was doing to make that happen and she said, “I’m waiting for my boss to talk to his boss.”

I ran into her about a week later and asked how it was going.  She said, “My boss talked to his boss.  I'm waiting to hear, they haven't made a decision yet.” 

I asked her what was happening during this time and she said she didn’t know.  I asked her what she was doing to move it forward and she said, “I’m focusing on doing a great job on my regular job, and periodically I ask my boss about it.  But I don’t want to bug him too much.”

About 2 weeks later she told me, “They were supposed to get back to me last week but I haven't heard anything yet.  I don’t really know what’s happening.”

The difference between her and the successful entrepreneurs I know is, she’s waiting.  And waiting.  And waiting. 

The dictionary defines “waiting” as “to halt progress, stay in place, and remain inactive until something happens”. 

As far as I know, I haven't run into anyone who LIKES waiting.  It drains your spirit, drains your morale, drains your optimism.

What she was doing is what I’ve seen many people who work in large corporations do that holds them back.  They think they’ve done all they can, said all they can say, and now their initiative is REPLACED by waiting.  They communicate once or twice about what they want to 1 or 2 people and then “leave the decision up to them”.  They put their destiny in the hands of others.  They stop communicating about it.  And they wait.  And hope.

This is the opposite of being causative and will very likely make you feel demoralized if you do it.

Communicating with the mindset of an entrepreneur, even if you work in a large corporation, can lift you out of this crazy waiting and give you the broad visibility and recognition you need to take your career to the next level. 

It takes this mindset and also skill to keep the conversation going, to continue to create interest, to build enthusiasm from scratch for what you want.  It takes intention, it takes knowing what to say and how to say it, it takes finesse. 

One of my clients happens to also be one of my favorite entrepreneurs.  Mary Clark Bartlett (picture above) is the CEO and Founder of The Epicurean Group, which provides fresh, local, organic, seasonal, socially responsible meals to corporations and private school campuses.  This woman knows food, she knows how to run an outstanding business and how to make customers happy.  She’s won many business and culinary awards, has over 400 employees and $30+ million in managed revenue. She started from scratch.

By the time Mary is done talking to you about their barbecued grass-fed beef brisket with sweet red onions served with old-fashioned potato salad, baked Mayacoba beans and homemade dill pickles, you are dizzy with hunger.  She makes it sound irresistibly delicious, you simply feel you must have some, and immediately, please.

I very rarely hear anyone in large corporations talk about their own creations or their value that way.  I've prepared many people for successful promotions and job interviews.  When they first talk about themselves, it's unbelievably dry, uninspiring and corporate-sounding.

This isn't true about them as people or about their work, they are NOT dry or uninspiring.  Quite the opposite!  It's only true about how they DESCRIBE their work and themselves.  And so their potential value isn’t effectively communicated.

If you really want your career to move fast, create the same level of enthusiasm for yourself and your work that Mary creates for her gorgeous Strawberry Dream Cake with creamy mascarpone cheese frosting, which is even more amazing when you slice into it, revealing rows of perfect strawberries.

I’ve often seen people in large corporations who don't feel they have the same freedom to communicate that an entrepreneur has. This belief is not true, it's an extremely limiting idea and it’s a career-killer. 

Entrepreneurs know if they wait for permission to speak, they’ll be bankrupt in no time.

You can speak up as often as you like, provided you do it in a way that makes your communication always welcome.  So when you show up, you are welcomed, not endured or tolerated. 

It also helps you when you communicate effectively, in a way that makes your value real, creates enthusiasm about you, and inspires others about your vision of the future.

When you do that, don't be surprised if your career takes off like a rocket.  I won’t be!

Just as I wasn’t surprised when the woman at the beginning of this newsletter changed her strategy, from waiting to Causative Communication.  After watching her communicate her vision and value broadly and effectively, I wasn’t surprised when she received support for her promotion from MANY sources, nor when she went out to celebrate her big promotion and new future with her husband.

And, even if you don’t get the promotion or new job right away, at least you’ll see progress.  You can even apply this to email.  Here’s an example from someone I helped.  He wrote me: “I’ve been emailing my boss (that I never see) more frequently with even my small accomplishments.  After only doing this for 3 weeks, my boss is already talking about my work with her boss!”

The power to transform any situation or any person begins with your ability to assume a causative role in your communications. 

Be the cause!