A hidden yet significant cause of trouble between people is when two or more people have different ideas of what a word means. For example:
- A Senior VP tells his staff he wants customer satisfaction to “drive” all elements of their business and is disappointed because only 20% of his team gets it.
- A manager talks to her peers about more “respect” and feels like she is hitting a brick wall.
- Two departments experience tension whenever they try to communicate their needs to each other. Meeting after meeting, with a growing conviction, they only see the other as stubborn, unreasonable, incompetent and uncooperative.
- A father talks to his child about “responsibility” and the child has a blank look while waiting for the talk to be over.
How could hidden disagreement on word definitions be at the bottom of so much trouble? Doesn’t everyone know the meanings of the everyday words we commonly use to get our point across? This workshop will teach you one of the most powerful techniques in existence for handling the hidden disagreements on word definitions that are at the bottom of frustrating communications and long learning curves. You will learn how to get others to really understand you and do what you’re asking.
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