Word Clearing

A hidden yet significant cause of trouble between people is when two or more people have different ideas of what a word means.  For example:

  • A Senior VP tells his staff he wants customer satisfaction to “drive” all elements of their business and is disappointed because only 20% of his team gets it.
  • A manager talks to her peers about more “respect” and feels like she is hitting a brick wall. 
  • Two departments experience tension whenever they try to communicate their needs to each other.  Meeting after meeting, with a growing conviction, they only see the other as stubborn, unreasonable, incompetent and uncooperative. 
  • A father talks to his child about “responsibility” and the child has a blank look while waiting for the talk to be over.

How could hidden disagreement on word definitions be at the bottom of so much trouble?  Doesn’t everyone know the meanings of the everyday words we commonly use to get our point across?  This workshop will teach you one of the most powerful techniques in existence for handling the hidden disagreements on word definitions that are at the bottom of frustrating communications and long learning curves.  You will learn how to get others to really understand you and do what you’re asking.

What our clients say:


“They started out with their arms folded and skeptical. As I talked, all of a sudden, arms unfolded. How do you get teamwork? You need trust. We word cleared the word “trust” the way you taught me. 30 minutes. Without the word clearing, they would not have been receptive. They were receptive. We never talked about their ‘issues’. I’m not interested in ‘the problem of the day’. We solved the root cause. We agreed this was really interesting. There was value to this. We are taking this down to the next layer of management – that’s what we did today. The discussion went a little bit further than I described. I bounced back and forth between the words: kindness, teamwork, trust and understanding. Made group realize they all had different goals – we need a common goal. Turned out to be really interesting. As I go ahead and look at the definitions – I follow a path – sometimes the path is a dead end. Maybe this is the wrong path. Then you come across these wonderful definitions. It clears up everything at a root cause level. It’s magic.”
I was able to put this training to use immediately in my very next ‘goals review’ meeting with one of my employees. When I asked him if he felt he had completed his goal, he said “yes”. To me, the result seemed quite cursory. In the end, after going through the word clearing as you suggested during the training, it became obvious that we had a disconnect and exactly where it was. After the word clearing, he is off and running again with a new understanding of what else needs to be accomplished. No disagreements.”
[A father who did word clearing with his daughter] We spent a few minutes getting the confusion straightened out. I used the “word clearing” techniques you had shown me and our relationship changed right then. All the upset and anger drained away. That experience was so well received that we have since spent several 15 or 20 minute sessions looking up words and digging into definitions. Not only has our communication improved a great deal, but the time we spend together perusing the Dictionaries has meant a lot to both of us. I think she especially enjoyed the words “Respect” and “Love”.
Thank you for showing me the power of word clearing. I word cleared the team on the word, “Respect” on Friday. Took 30 minutes. The following Monday I saw a change. The executive staff meets with the marketing team on Monday mornings to review new product ideas. In the past this has been a tornado room where the marketing guys come in with an idea and it gets shredded. On this Monday the marketing guys came in to discuss a complex acquisition idea. The discussion started out in tornado mode but then took a sudden shift as we all realized that we weren’t living up to the values we ascribed to. Then the tone of the meeting changed. For the first time we said, “We’re not here to beat you guys up, we’re here to help figure out how to help you.” It was a meeting where respect for each other enabled us to make terrific progress on the task at hand and we were able to provide coaching that was well received by the marketing team. This has never happened before. It was big.”