Make Sure All Employees Are Following Work Instructions
Eliminate quality-killing “short cuts”.
100% Proficiency teaches employees to rely on the work instructions and to follow them step by step. They learn the value of doing it the right way vs taking a short cut or inventing a new way to do the job.
“Everyone is now held to the same level or standard. Consistent production has cleared up a lot of arguments on the floor that resulted from an employee thinking his or her way was better. Furthermore the defect rate has dropped drastically. Trouble shooting in the field ran about 80% before 100% Proficiency dropped to virtually zero after 100% Proficiency. And thanks to the production consistency, if there is a problem with one machine, it is likely uniform throughout all the machines, making it easier to fix. An additional perk is that empoyee morale has improved.”